HOSPITALITY OPERATIONS PROGRAMME

 

HOSPITALITY
OPERATIONS PROGRAMME

Giving you the edge in the accommodation industry

 

This programme is perfect for…

…students looking to build on their hospitality training with specialised skills to advance a career in the services industry. The training you’ll gain from this programme is applicable to the entire sector, from quaint bed-and-breakfasts in the countryside to large urban hotels.

This programme is only available full-time at Centurion and Nelspruit Campuses

DURATION

FULL-TIME: 18 Months

ACCREDITATION

WHAT TO EXPECT

All aspects of food & beverage, housekeeping, reception and basic supervision are covered in this programme. In the first year, you’ll learn about specialised aspects like food & beverage service and conducting inventory control, while the first semester of the second year will teach you all you need to know about rooms operations in managing room inventory and maximising occupancy and revenue.

NEED TO KNOW

As the hospitality industry prepares for a strong rebound both locally and abroad, this programme will provide you with the accreditation, insight and knowledge you need to enter the global services industry with confidence.

Culinary Courses

THE NITTY GRITTY

Entry requirements

Entrants must have completed Grade 11.

 

Additionally, entrants are required to have:

  • English proficiency
  • Notebook, PC or Tablet with a stable Internet connection
  • Microsoft Office with a PDF viewer
  • Email account
  • Scanner via printer or cellphone

 

This is a dual accredited programme, with the national qualification issued by CATHSSETA and the international qualification issued by City & Guilds.

Mode of delivery: On-campus training and workplace integrated learning

 

You will graduate with the following certification:

  • National Certificate in Food & Beverage Services, NQF4
  • City & Guilds Diploma in Food & Beverage Services (8064-03)
  • City & Guilds Diploma in Accommodation Services (8064-04)
  • City & Guilds Diploma in Reception Services (8064-05)

 

PLEASE NOTE: All students will need access to a computer or laptop with Microsoft Office Suite and stable internet/data. From Semester 2, students must be able to bring a laptop or notebook to class.

PROGRAMME STRUCTURE

Year 1 (Semester 1 + 2)

  • Communication
  • Numeracy skills
  • Customer care
  • Introduction to hospitality services
  • Health & safety
  • Housekeeping
  • Personal development and career planning
  • Supervision skills
  • Prepare and provide food service
  • Prepare and provide beverage service
  • Cashiering

 

Semester 3

  • Principles of Housekeeping services
  • Prepare to service guest rooms and public areas
  • Service guest rooms and public areas
  • Principles of Reception services
  • Welcome Guests
  • On stay guest service
  • Operating Reception systems